I already have broadband, how do I switch?
Choose the package that best suits your business
Place your order either by phone or online
We’ll contact your provider
Now it gets easy – sit back, relax and leave it with us.
We contact your current provider and will let you know your switch date.
If you need a new phone line, choose a convenient time and we’ll arrange for an engineer to install it for you.
Your switch will be smooth, meaning no disruption to your broadband. If you’ve taken a phone package you will be able to keep your number.
Switching to Workair
If you ordered a router, it’ll arrive well before your switch date.
We’ll let you know when the switch is finished – all you’ll need to do is set up your router (we’ll provide full instructions for this). You’ll then be connected.
Should I cancel my current broadband service?
No – if you currently have broadband or fibre you’ll need an active service to switch to Workair. If you cancel your broadband or fibre account with your current provider your move will be delayed.
Once we’ve confirmed your service has been switched to us, check that your old provider has cancelled your service. This should stop any unnecessary payments being made.
What equipment will I need?
You’ll need:
- An operating landline or compatible landline
- A compatible router – you can use your own or order a new Workair one
- A microfilter for each active phone socket
Can I use the modem/router I already have?
Normally yes – please call us to check before your switch date.
However BT branded routers are not compatible and you will require a new one which we can supply
Can I connect more than one computer?
Yes, though the more that are connected the more your speed will be affected
What broadband packages are available in my area?
93% of exchanges are now available with lower cost next generation networks, which gives you faster speed
