broadband

Privacy Policy

Your privacy is important to us

We follow the UK and EU rules on data protection

Your privacy and the protection of your personal and business data is important to you and we guard it closely. Please read the following privacy policy to learn more about how we safeguard and protect your personal information.

Personal data
WorkAir Telecom Limited is the data controller for the purposes of the Data Protection Act 1998.

We have the latest encryption technology to ensure the security of your personal information. Your information, including your contact details, company details, telephone lines, select services and direct debit details, is used strictly for internal purposes.

We collect customer details when you sign up for our service. This information is used to process your application for our telecoms and related services and to contact you should there be a problem with your application or service.

3rd Parties
We value your privacy and we do not sell, trade or rent in any form your information to any third party. We will only provide your information to a third party (e.g. BT Openreach) when it is necessary to provision your service.

Consent
By using our web-site, you consent to the collection and use of this information. If we change our privacy policy in any way, we will update this page so that you are aware of the information we collect, our use of it, and the circumstances under which we may disclose it.

Unsubscribing
We will occasionally notify you about important changes, new services and special offers. If you would prefer not to receive this information, please send us an email with your name, account number and email address with the subject “Unsubscribe special offers”.

Cookies
A “cookie” is a text file which is allocated by our server to your computer or mobile device (e.g. mobile phones, tabs, etc) when you visit our website so that we can improve your browsing experience with us. If you want to know more about cookies please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use. We use cookies to collect information from visitors to our websites and registered customers to help us understand how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies can also allow us to improve our website and make it more stable – so that we can give you a better and more user friendly experience when you return – for example by allowing us to save your password so that you do not have to re-enter it every time you visit. We do not use cookies to record other information on individuals.

Other companies offering and advertising their products or services on our website may also download cookies on to your computer or mobile device. These companies will have their own privacy policies which will govern they way they use their cookies. WorkAir accepts no responsibility or liability for these sites.

You can remove all types of cookies from your computer or mobile device. However, this can have a negative effect on the website services you receive. If you click the “advanced preferences” in your browser, your browser will let you choose whether to accept or block cookies or to be notified and asked to accept cookies.

Access to Information and Contact Details
The Data Protection Act 1998 gives you the right to access information held about you which can be exercised in accordance with that Act. Any access request are subject to a fee of £10 to meet our costs in providing you with details of any information we may hold about you.

Should you have any questions, comments or requests regarding our data processing practices to the Data Controller at WorkAir Telecom Ltd Unit 1, Slater House, Sandygate, Burnley BB11 1BU